Frequently Asked Questions

Any more questions? Contact Denise Watson at the church office.

803-548-0102

Online Giving Frequently Asked Questions (FAQ)

Q: How can funds be withdrawn directly from my account?
Only with your authorization via your electronic signature. No one can deduct money from your account automatically unless you specifically authorize it.

Q: Are electronic contributions risky?
No. An electronic contribution is safer than writing a check, and it can't be lost, stolen or destroyed in the mail. All Electronic Fund Transfer (EFT) transactions are governed by strict national rules and guidelines. Over four billion EFT transactions are processed annually in theUnited States.

Q: When would this automatic contribution be taken from my account?
On the signup screens, you can specify whether you want your contribution made one time, weekly, bi-weekly, semi-monthly, monthly or as designated. When the date you have selected falls on a weekend or holiday, the transaction will occur on the next banking day.

Q: Can I try out the service by giving one time?
Yes. You may try Online Giving by selecting "Make a Single Contribution/Payment" in the login page or once you login in you may select "Single Contribution/Payment" from the "PAYMENT" menu. You will see how easy and efficient the process really is.

Q: If I don't write checks, how do I keep my checkbook balance straight?
Your contribution is made on a pre-established day, so you can deduct it from your check record then.

Q: How can I keep a record of the amount I have contributed?
Your bank statement will include an itemized list of automatic gifts given from your account. We will continue to provide you with a personal giving statement for your tax records.

Q: What is recurring payment?
Recurring payment is a process that allows you to pay your tuition charges automatically from a checking or savings account. You set it up online and the amount that you owe us will be automatically deducted from the account you’ve indicated. You will be automatically emailed a notice that the recurring payment will occur on the next banking day and sent a receipt after the recurring payment is made.

Q: Why would I want to use recurring payment?
Recurring payment saves busy people time and money. It eliminates the need to make a manual payment each time tuition is due and it prevents late payment charges, because the payments are made automatically and on time, on your behalf.

Q: Do I get a receipt when I use single payment or recurring payment?
An email confirmation is sent each time a single payment or recurring payment is made.

Q: Can I give to the Building Fund, Preschool or Sunday School classes?
Yes, during the payment process you may choose any of these options, as well as the General Fund.

Q: What if I change banks or accounts or want to change the amount of my contribution?
You can change your giving choices at any time through the "Recurring Contribution/Payment" page accessed thru the "Recurring Contribution/Payment" option from the "PAYMENT" menu. Simply click on the link - Edit or Delete your recurring donation - then edit the amount and save.

Q: How do I turn on/off my recurring payment?
You may set up recurring payment after you have access to the Online Payment System. Simply log into the Online Payment System, select “Recurring Contribution/Payment” option from the "PAYMENT" menu. You will be provided with all the options you need to set it up (Add New), change it later (Edit), and/or turn it off (Delete).

Q: How do I participate in the weekly offering if my contribution is automatically deducted from my bank account?
If you wish, you can write "I'm giving online" on the giving envelope and place it in the offering basket, but it is not necessary.

Q: When is the money taken from my checking account?
Typically, the checking or savings draft will clear your own bank account on the next banking day.

Q: Is there any charge to me from my bank to give online?
No. Electronic funds transfers carry no bank fees.

Q. Can I designate my giving online?
Yes, you can give your Tithe, Building Fund offering, Missions offering, Sunday School offering and Pre-School tuition online.

Q: Who do I talk to if I have more questions?
Please contact Denise Watson at the Church office - 803-548-0102.